Return policy

We will accept returns on any unopened / unused products within 15 days of your purchase date. Please email hola@ceremonia.com with your order number and we will start the return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hola@ceremonia.com. If you have any questions, please email us at hola@ceremonia.com

Damages and issues

Please inspect your order upon reception and contact us immediately at hola@ceremonia.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

If your return has been approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.